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Shopify Community: used by over 900,000 Shopify store owners, this forum is a great first port of call for self-service inquiries.

Still with us? Let’s recap the best ways to contact Shopify customer support: With that in mind, we’d only recommend pursuing Shopify’s phone-based support if you’re facing a business-critical emergency – like if your store has suddenly shut down, and immediate intervention is required.īest Ways to Reach Shopify Customer Service: Summary You may face longer wait times, and might also find that it takes longer to unravel issues without links or words on the screen to guide you. While it is nice to speak to an agent on the phone – even just for the reason that they’re a real person – we’d be hesitant to recommend phone-based support over its live chat or self-service counterparts. The toll-free number to contact in the US is 1-88, while – if you live abroad – Shopify’s international customer support numbers are as follows: With s ocial media, live chat, email, phone, forum, and online self-service assistance all available, you’re spoilt for choice – so let’s dig in!įor support requests that require more in-depth attention than what a knowledge base or email chain can provide, Shopify’s agents are on the other end of the phone 24/7 to help out. In this article, we’ll unpack all the different ways in which you can seek customer support from Shopify. Whether that’s picking a design template, integrating your store with third-party apps, or bossing its SEO, you’ll want to feel safe in the knowledge that solid customer support is just a phone call – or a click – away. It goes without saying, no matter what builder you use you’ll likely need to use its customer support services. In fact, in our recent research into eight ecommerce website builders, Shopify placed in the bottom half for “ Ease of Use ”, with an average score of just 3.5 out of 5. With the platform growing a cashflow revenue of $988.6 million in the first quarter of 2022 – and a logo that’s etched firmly into the modern consciousness – Shopify is here to stay.īut just because a million people have relied on Shopify to build and maintain their online stores, doesn’t mean the platform is all that easy to use. To say Shopify is a household name would be an understatement.